How our Clients evaluate the Quality of our Work

94,7 % of our clients would assign a mandate to us again. 

We have been asking our clients since May 2009, how pleased they are with our performance, as the satisfaction of our clients is an important indicator for us of a continuous process of improvement. 

We are especially proud of the fact that 94,7 % of our clients, who handed in an evaluation, would again assign a mandate to us. We consider this appraisal of our clients to be an obligation for the future.

 

 

Assign a mandate again i

94.7%
5.3%

Recommendation i

95.2%
4.8%

Expertise i

96.3%
1.7%
2.1%

Comprehensibility i

96%
2.3%
1.8%

Swiftness i

93.9%
3.5%
2.6%

Availability i

94.5%
4.1%
1.5%

Service i

95.1%
2.9%
2%

Result i

86.9%
7.3%
5.8%

Price-Performance i

80.9%
14.5%
4.7%

Overall satisfaction i

94.1%
2.6%
3.3%